Many items are shipped free, i.e. this is built into the price of the item, however we do provide quantity discounts. Where an item incurs a delivery charge this will be specified in the product information page.

We send orders via Royal Mail First Class or by Royal Mail Standard Parcel Service depending on the size of the order. We dispatch goods Monday to Friday and usually within 24 hours of the your order being successfully authorised (which is usually at the time of placing the order). Typically, goods are received within 2 to 4 days of ordering. You may want to specify an address where you or someone you know will be able to sign for your delivery.

For international orders (which can only be paid for via PayPal), we will charge according to approximate weight of your order and also factor in an estimate for the packaging. We will then charge according to the cheapest reliable airmail courier, which is usually Royal Mail for orders weighing under 2kg, and ParcelForce for orders weighing over 2kg. Both these couriers have pricing on their websites at www.royalmail.co.uk and www.parcelforce.co.uk respectively. Orders to Europe outside the UK typically take 3 to4 days and to the USA or Canada takes approximately 1 week

You can cancel up to the point we dispatch your order at no cost. If you wish to cancel after you have received your order you may do so within 7 days of receipt of the goods, however, you will have to pay for the cost of postage for the return. We will also be unable to refund the cost of services already supplied - ie our actual cost of posting the goods to you (even though the order may have stated free shipping, we still have our costs to cover). If you wish to cancel after 7 days of receipt please contact us and we will do all we can to help. All refunds are provided the goods are still wrapped and in their original condition as received. In the event of faulty goods or items damaged in the post we will replace the items, provided the original goods are returned. In this case only, we will pay postage for the return of the damaged goods. Alternatively we will offer a refund for the faulty or damaged item concerned

Packages do very rarely get lost in the post and in this event we will make a claim for compensation for the lost items through the courier. and arrange a replacement order or refund.