The following does not affect your statutory rights as a consumer in any way.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent - for example by joining our mailing list.
We will not send any marketing email from us or from another trader in the future without your consent.
The type of information we will collect about you includes: your name, address, phone number, email address. Since a third party - such as PayPal, NoChex or WorldPay - handle credit card authorisation, we are not able to know your credit card details.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
Matters of privacy may be directed personally for the attention of Stuart Hewitt, who can also be emailed confidentially at Stuart at stuart@coffeemerchantsltd.com.
All dealings with Digital-e will be governed by UK Law.
Complaints
All complaints (or praise!) should be directed to us using the information on our contact page.
Complaints will normally be acknowledged within 24 hours given normal weekday business hours. We aim to resolve disputes without unnecessary delay on our part. We will always take action straightaway, but in some circumstances delays may be incurred, for example due to return of goods, or while we investigate complaints involving a third party such as the couriers. Complaints will always be handled quickly and fairly and in full confidence, and the customer will be kept informed of progress. |
